FAQ / SERVICES
Here you can find all practical information about CLS, and your products.
> Delivery
Because of our in-house production department, we not only have full control regarding quality, but production times are also kept to an absolute minimum. We do our best to process and send your order in a timespan of 3 weeks.
Of course, we do want to cater to any need, so if your order is urgent, we will see how we can help you reach your deadline. Be sure to contact your CLS distributor, or sales contact, to discuss the options.
> Installation
If you are going to install your CLS products, we advise you to read the manual beforehand. You can find the manual for the product you ordered via the QR code on the box, or via the product page on our website. Visit our product series overview to choose your series and product.
If you have chosen for your products to be controlled via the DMX protocol, you can find all you need for installing them on this page: How to set up DMX-controlled CLS fixtures
If you have any questions about installing an extension pipe to your Focus Series, please visit our knowledge centre where we help you step-by-step on how to do so: Focus extension.
> CLS distributors
We are constantly looking for new distributors who want to represent our products in their country. Do you want to join the worldwide network of CLS LED, and establish a distributorship? Please click here, and fill out the form on the page. We then will contact you to discuss our partnership.
CLS has distributors worldwide, so we can surely bring you in contact with one in your country. Please contact us so we can bring you in contact with the distributor best suited to your needs!
> Sustainability
CLS LED considers it important to contribute to a better world and a cleaner planet. Precisely because of the sector in which we operate and the products we offer, we can make a difference in every project in which our products are applied. Want to know more about how CLS practices sustainable business practices? Then click here!
> Price list
We always send out a new price list when new products are added, but we are also always happy to send you one when you need it.
Please contact us so we can send you a price list.
> LDT files
All available LDT files can be found on the bottom of the product page on which you want the LDT files.
Visit our product overview to choose your series and product.
If the file you are looking for is not available, please contact us.
> Could you not find and answer to your question?
If you have not been able to find an answer to your question, you can contact us via one of the options below: