FAQ / SERVICES
Delivery
Because of our in-house production department, we not only have full control regarding quality, but production times are also kept to an absolute minimum. We do our best to process and send your order in a timespan of 3 weeks.
Of course, we do want to cater to any need, so if your order is urgent, we will see how we can help you reach your deadline. Be sure to contact your CLS distributor, or sales contact, to discuss the options.
If you are still orienting yourself and do not yet have a CLS contact person, you can always inquire about the possibilities for your project via one of our contact options: contact page, phone, or e-mail.
Installation
If you are going to install your CLS products, we advise you to read the manual beforehand. You can find the manual for the product you ordered via the QR code on the box, or via the product page on our website. Visit our product series overview to choose your series and product.
If you have chosen for your products to be controlled via the DMX protocol, you can find all you need for installing them on this page: How to set up DMX-controlled CLS fixtures.
If you have any questions about installing an extension pipe to your Focus Series, please visit our knowledge centre where we help you step-by-step on how to do so: Focus extension.
CLS distributors
We are constantly looking for new distributors who want to represent our products in their country. Do you want to join the worldwide network of CLS LED, and establish a distributorship? Visit our Become a distributor page, and fill out the form on the page. We then will contact you to discuss our partnership.
CLS has distributors worldwide, so we can surely bring you in contact with one in your country. Please fill out the contact form so we can bring you in contact with the distributor best suited to your needs!
Sustainability
CLS LED considers it important to contribute to a better world and a cleaner planet. Precisely because of the sector in which we operate and the products we offer, we can make a difference in every project in which our products are applied. Want to know more about how CLS practices sustainable business practices? Then visit our Sustainability, CSR, and Energy reduction page!
> We are here to help!
If you have not been able to find an answer to your question, you can contact us via one of the options below:
Price list
We always send out a new price list when new products are added, but we are also always happy to send you one when you need it.
Please fill out the contact form or contact your CLS sales contact so we can send you a price list.
Photometrics
All available photometric files can be found on the bottom of the product page on which you want the photometric files.
Please fill out the contact form if you cannot find the file you need.
Please note: Photometric files are generated based on LED colour and lense option. This means we do not have a photometric file per available option / generated article code, since we have thousands of available options per fixture, due to the modular build.
LDT files - Dialux
All available LDT files can be found on the bottom of the product page of which you want the LDT files under: ‘Photometrics’ — ‘Download the LDT files’. You will find this zip file under all the available LM79 files.
Visit our product overview to choose your series and product.
If the file you are looking for is not available, please fill our the contact form, or contact your CLS sales contact.
Specification sheets / text
All available specification sheets can be found on the product page in the right column under ‘Downloads and accessories’ – ‘Specification text’ of which you want the specification sheet. You can download them in either Word or PDF.
Visit our product overview to choose your series and product.
We do not offer separate specification sheets for a fixture’s spot, track, or bracket versions. You can alter the specification text for your project as desired. Only the mounting is different; all other specifications remain the same.
If you need a product picture with a specific mounting option for your project, you can contact us via our contact page, phone, or e-mail.
Certifications
All CLS products are CE compliant.
We are working on our UL Certification, but if your project is short-term, please note that it is not in place yet and that our products are currently only CE-compliant.
Warranty / Repairs
You can find the warranty period of your CLS fixture on the product page, in the right column under ‘warranty’, and under ‘specifications’ – ‘warranty’.
Visit our product overview to choose your series and product.
We offer up to 15 years of fixture repair/upgrade support. As we manufacture all our fixtures in-house in the Netherlands, we perform maintenance/repairs here as well. If you require a repair/upgrade or maintenance on your CLS fixture(s), please contact your sales contact or contact CLS via your preferred way; via our contact page, phone, or e-mail.
> Have you not been able to find an answer to your question?
If you have not been able to find an answer to your question, you can contact us via one of the options below: